Privacy Policy Last updated: 29 April 2026
1. Important notice
This Privacy Policy describes how Quay Residential Lets Ltd (company number 13061624) obtains and uses your personal data, why we are permitted to do so under UK data protection law, who has access to your personal data and what your rights are. Please read it carefully.
We take your privacy seriously and use your personal data only as described in this Privacy Policy. We are the data controller of the personal data you provide to us.
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes. For more information about your rights and how to exercise them, please see section 8 below.
2. Personal data we may collect and why
Personal data is any information which identifies you personally, whether directly (for example, your name) or indirectly (for example, information about your use of our website). We may collect the following:
- Contact details — your name, email address and telephone number
- Correspondence — any additional information you provide when contacting us
- Property data — details of properties you enquire about or we manage on your behalf
- Transaction details — information relating to tenancy agreements or management contracts
- Website usage data — details of your visits to our website including traffic and location data
3. Cookies
We use cookies to collect information about your use of our website. These include essential cookies required for the website to function, analytics cookies (including Google Analytics) to help us understand how visitors use our site, and social sharing cookies for Instagram and Facebook. You can disable cookies in your browser settings, though this may affect your ability to use some parts of our website.
4. How we use your personal data
We use your personal data to provide letting and property management services, respond to enquiries, communicate about our services, improve our website, maintain accurate records, and comply with our legal obligations as a letting agent.
5. Legal grounds for processing
We process your personal data on the following grounds under UK GDPR: your consent, the performance of a contract, and our legitimate business interests. We only send direct marketing where you have consented, and you can unsubscribe at any time.
6. Who we share your personal data with
We may share your data with AgentOS (our property management software provider), referencing and credit check providers, the Deposit Protection Service (DPS), approved maintenance contractors, and professional advisors. We do not sell your personal data to third parties.
7. How long we keep your personal data
We retain tenancy-related data for a minimum of six years following the end of a tenancy. Enquiry data from website contact forms is retained for 12 months unless a tenancy results from the enquiry. Data is securely deleted when no longer required.
8. Your rights
Under UK data protection law you have the right to access your data, have it corrected or deleted, restrict or object to its processing, and to data portability. You also have the right to withdraw consent at any time and to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
9. Contact us
To exercise your rights or raise a concern about how we handle your data, please contact us:
Quay Residential Lets Ltd 15 Commercial Road, Gloucester, GL1 2DY Email: info@quayresidentiallets.co.uk Phone: 01452 224 829
10. Links to other websites
Our website may contain links to third party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites.
11. Changes to this Privacy Policy
This policy may be updated from time to time. The date at the top of this page shows when it was last revised. We encourage you to check this page periodically.