Terms and Conditions Last updated: 29 April 2026
1. Introduction
1.1 This website promotes the business of Quay Residential Lets Ltd (company number 13061624), a residential letting agency based at 15 Commercial Road, Gloucester, GL1 2DY. In these Terms and Conditions, the business is referred to as “we”, “us” or “our”.
1.2 Please read these Terms and Conditions carefully before using our website. By using the website or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the website immediately. These Terms should be read alongside our Privacy Policy.
1.3 We reserve the right to update these Terms and Conditions at any time without prior notice by publishing a revised version on our website. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.
2. Using our website
2.1 You are solely responsible for all costs and expenses you may incur in relation to your use of our website.
2.2 Our website is intended for use by persons located in the United Kingdom. If you access it from outside the UK, you do so at your own initiative and are responsible for compliance with local laws.
2.3 We try to make our website as accessible as possible. If you have any difficulties using it, please contact us at info@quayresidentiallets.co.uk or call 01452 224 829.
2.4 You agree not to use our website:
a. For any unlawful, immoral or anti-social purpose
b. To send spam or any other unsolicited communications
c. To harm, threaten, abuse or harass any person, or in a way that invades someone’s privacy
d. To tamper with, update or change any part of our website or interfere with how it operates
e. To use any automated means to monitor, copy or scrape our website or its content
f. In a way that imposes an unreasonable burden on our technical systems
2.5 We may suspend or terminate your access to our website at any time if you do not comply with these Terms or any applicable law.
3. Your privacy and personal information
3.1 Your privacy is important to us. Any personal information you provide to us will be handled in accordance with our Privacy Policy, which explains what data we collect, how we use it, and your rights under UK data protection law. You can read our Privacy Policy on this website.
4. Intellectual property rights
4.1 All intellectual property rights in our website and its content — including text, images, photographs, property listings, logos, and software — are owned by us or our licensors.
4.2 Nothing in these Terms grants you any rights in our website or its content other than the right to access and use it for personal, non-commercial purposes. You may not copy, reproduce, distribute or create derivative works from any part of our website without our prior written consent.
4.3 The Quay Residential Lets name and logo are our trade marks. You may not use them without our prior written consent.
4.4 If you believe any content on our website is inappropriate, defamatory or infringes intellectual property rights, please contact us immediately at info@quayresidentiallets.co.uk.
5. Property listings and information accuracy
5.1 We take care to ensure that all property listings and information on our website are accurate and up to date. However, property availability, pricing and details are subject to change and we cannot guarantee that all information is accurate at all times.
5.2 Property listings on our website are for general information purposes only and do not constitute a formal offer or contract. All lettings are subject to satisfactory referencing, landlord approval and the execution of a formal tenancy agreement.
5.3 Any reliance you place on information displayed on our website is at your own risk.
6. Third party links
6.1 Our website may contain links to third party websites for your convenience. We have no control over the content of those websites and accept no responsibility for them. The inclusion of a link does not imply our endorsement of that website or its content. Your use of any third party website is governed by its own terms and conditions and is at your own risk.
7. Availability of the website
7.1 We aim to keep our website available at all times but we cannot guarantee uninterrupted access. We may suspend or restrict access to our website at any time for operational, maintenance or security reasons without prior notice.
8. Our liability to you
8.1 If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result.
8.2 We are not liable for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any loss of business, profits or opportunity.
8.3 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
9. Events beyond our control
9.1 We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including but not limited to technical failures, acts of God, or government restrictions.
10. General
10.1 These Terms make up the whole agreement between you and us regarding your use of our website.
10.2 If any part of these Terms is found to be unenforceable, the remaining Terms will continue in full force and effect.
10.3 Failure by us to enforce any right under these Terms does not constitute a waiver of that right.
10.4 You may not assign or transfer your rights under these Terms without our written consent.
11. Governing law
11.1 These Terms and your use of our website are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact us
12.1 If you have any questions about these Terms and Conditions or experience any problems with our website, please contact us:
Quay Residential Lets Ltd 15 Commercial Road, Gloucester, GL1 2DY Email: info@quayresidentiallets.co.uk Phone: 01452 224 829